Return of products in case of withdrawal from the order (contract):

In the event of withdrawal from the order (contract), the buyer must always return the received product. The only cost borne by the buyer in connection with withdrawal from the contract is the cost of returning the products, which in the case of shipping is charged according to the price list of the selected delivery service. The product must be returned to the company no later than 14 days from the date of sending the message of withdrawal from the order (contract).

The buyer does this by sending the product by mail to the company's address:

Izobraževanje Luka Arh s.p.
Pot na Gorjanci 21
8000 Novo mesto

The buyer must return the product to the company in an undamaged condition and in unchanged quantity, unless the product is destroyed, damaged, lost or its quantity has decreased through no fault of the buyer.

The buyer may not use the products without hindrance until the contract is withdrawn. The buyer may inspect and test the products to the extent strictly necessary to determine the actual condition of the product. The buyer is liable for any reduction in the value of the goods if the reduction is the result of conduct that is not strictly necessary to determine the nature, properties and functioning of the product.

The buyer does not have the right to withdraw from the contract in contracts whose subject matter is a product that was manufactured according to the buyer's precise instructions, that was adapted to his personal needs, that is not suitable for return due to its nature, that is perishable or that has already expired.

Withdrawal from the contract is not possible for:

• for products or services whose price depends on market fluctuations over which the company has no influence and which may occur during the withdrawal period;

• for a service provided, if the company fully fulfills the contract and the provision of the service began on the basis of the buyer's express prior consent and with the consent that he loses the right to withdraw from the contract when the company fully fulfills it;

• a product which, by its nature, is inseparably mixed with other objects;

Refund of payments to the buyer in the event of withdrawal from the order (contract):

The refund of payments made will be made as soon as possible, but no later than 14 days from the receipt of the message about the withdrawal from the order (contract) or from the receipt of the returned product. The company returns the received payments to the buyer with the same payment method that the buyer used when purchasing from the online store, except in the case of payment by cash on delivery; in this case, the payment will be returned to the buyer's transaction account.

When withdrawing from an order (contract) where a voucher, discount code or promotional code was used, these funds are considered as if there was a discount on the ordered product and are not returned to the buyer. Only the actual purchase amount paid is returned to the buyer. When withdrawing from the contract, a gift voucher is considered as a means of payment and returned to the user as a gift voucher, and the paid amount is returned.

If the buyer decides to withdraw from the order (contract) for products that form a set, he may request a replacement for the entire set for the same set or a refund. The buyer may replace a product from the set in the event of a material defect or damage to the product, but may not request a refund. In the event of exercising the warranty of a product from the set, the manufacturer's warranty period applies.

In exceptional cases, the company may also offer the buyer to buy back the product with appropriate compensation, which the company will determine in a report upon return. The buyback with a reduced value is taken into account upon confirmation by the buyer by email. The buyer uses the aforementioned redemption exclusively when ordering another product of the same or higher value (credit) from the company's offer.

The right to a refund in the event of warranty claims and material defects is more precisely regulated by the provisions of the applicable Consumer Protection Act.